Behavioral Interview Questions to Hire the Best Candidates

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Part of a good hiring process involves evaluating your candidates' behavior: their personality traits, interpersonal skills, actions, and the things that motivate them. For this, you can use a behavioral skills or personality assessment , such as a DISC test or a Big personality traits test (OCEAN). You can then supplement these tests with behavioral interview questions during the interview phase of the selection process. If you are not sure what behavioral questions to ask in an interview, this article is for you. Choose from the behavioral interview questions below to get to know your candidates better. Index of contents Frequently Used Behavioral Interview Questions Behavioral Interview Questions That Assess Communication Skills Behavioral Interview Questions That Assess Team Collaboration Behavioral Interview Questions That Assess Task Management Behavioral Interview Questions That Assess Problem-Solving Skills Behavioral Interview Questions That Assess Team Leadership Skills Behavioral Interview Questions That Assess Tact, Integrity, and Business Ethics Behavioral Interview Questions That Assess Candidate Values ​​and Cultural Affinity Potential Behavioral Interview Questions to Assess Conflict Resolution Skills. Behavioral Interview Questions to Assess Candidate Adaptability Ways to Conduct a Behavioral Interview Fairly and Thoroughly Frequently Used Behavioral Interview Questions What skills do you consider essential to work as a team? Example response: For me, three skills necessary when working in a team are time management, communication and conflict resolution. Time management and communication skills can affect the speed and quality of work performed by the team, which is why I highly value these skills in the work environment. Conflict resolution is also critical: it is a soft behavioral skill that can influence team members' ability to get along with others and therefore also affects productivity.

What is your method for prioritizing tasks? Example Phone Number List response: I typically use a to-do list to break down each project into simpler tasks. Then, I organize all the tasks based on their priority and start with the ones that are most urgent or critical. Have you ever acted in a way that was not in line with your company policy? Example response: I always act in accordance with company policy. There are always ways to help customers, even if they are dissatisfied with company policy, using appropriate soft behavioral skills. I always use empathy when dealing with customers, especially when they are happy with a service. Then, I apply critical thinking and problem-solving skills to offer them alternatives that satisfy them. How do you handle project delays? Answer examples: To manage project delays, I hold frequent meetings until the project is complete and reprioritize tasks as needed. If it becomes obvious that further delays may occur, I encourage communication, try to minimize delays by reassigning specific tasks, and ask other teams or colleagues for help. Can you give an example of how you would reassure a customer who is unhappy with a product or service? Example response: In situations like this, I would empathize with the client. I would immediately apologize for the mistake and look for ways to improve your experience. Throughout the interaction, I would try to build trust with the customer by taking responsibility for the failure and try to resolve the issue by contacting other teams who can help me, for example with technical support. How do you make sure you constantly improve your skills? Example response: One of my goals is to learn about new technologies. To do this, I study and use self-taught learning methods to stay updated. I put my technological knowledge into practice by applying new skills at work.



For example, I improved the UX of my company website with the knowledge I gained through a course on UX design best practices. Behavioral Interview Questions That Assess Communication Skills The following six questions will help you evaluate your candidates' communication skills and style, as well as their ability to interact with other team members. How would you describe your communication skills? Example response: I believe that listening is an essential part of communication and I consider myself a discerning listener. For me, listening should be a priority during any interaction. Once you have all the necessary information, you can break it down into smaller pieces to explain to other team members. How do you present new and important information to a group of coworkers? Answer examples: When conveying new information to coworkers, I present it in a clear and concise manner. But this doesn't just mean talking. A skill I developed in my previous job is to immediately notice when others don't understand me. Additionally, I am very patient when explaining new information and explain it in different ways if necessary. So, I observe reactions and invite questions whenever I notice that my classmates are not understanding the information. How do you react to negative opinions or criticism? What is your process? Example response: For me, empathy is a key behavioral skill that can help when responding to negative opinions or criticism. I always express my empathy when a service or product does not meet a customer's expectations, ask questions to clarify the reasons, and seek to better understand their feedback and get to the bottom of the problem.